Informativa sulle spedizioni

Refund, Return & Shipping Policy

Last updated: [17/01/2026]

At AshDashFlash.com, we want you to be completely satisfied with your purchase. We value transparency and want to ensure you understand our policies and global fulfillment process.

1. Your Right to Return (30-Day Guarantee)

To ensure you have a stress-free shopping experience and in alignment with global trust standards, we offer a 30-day return window. You have 30 days from the date your item is delivered to request a return for any reason.

  • Return Method: All items must be returned by mail.

  • To start a return: Please contact us at info@ashdashflash.com.

  • Condition: Items must be returned in their original condition: unused, with tags, and in the original packaging.

  • Return Shipping Costs: As a small business, we kindly ask that the customer covers the return shipping cost for non-defective items.

  • Restocking Fees: AshDashFlash does not charge any restocking fees.

2. Damages and Issues

If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately.

  • Please email info@ashdashflash.com with a description of the issue and a clear photo or video of the fault.

  • Once reviewed, we will offer a free replacement or a full refund immediately, and we will cover any necessary return costs for defective goods.

3. Returns Shipping Address

For security and efficiency, please do not send your purchase back to the address on the shipping label. Once your return is approved via email, we will provide you with the specific address of our local return center.

4. Exceptions / Non-returnable Items

For hygiene and safety reasons, we are unable to accept returns on certain items once they have been opened or used, unless they are defective. This includes personal care goods, earrings, and intimate apparel.

  • Please Note: We do accept returns on sale items, provided they are in their original condition. Only items explicitly marked as "Final Sale" at the time of purchase are ineligible for return.

5. Order Cancellations

  • 12-Hour Window: You may request a cancellation within 12 hours of placing your order.

  • After 12 Hours: Once the order has been processed by our suppliers, we are unable to stop the shipment. Please follow the standard return process after the item arrives.

6. Shipping & Logistics Transparency

We partner with global manufacturers to bring you unique products, which means your order may ship directly from our international partners.

  • Handling Time: Most orders are processed within 1–3 business days.

  • Shipping Times: Standard delivery typically takes 7–15 business days, though this may vary depending on your location.

  • Lost Packages: If your item has not arrived within 20 working days of the purchase date, we will consider the package lost and issue a full refund or send a replacement at no cost to you.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval of your refund.

  • Method: Approved refunds are automatically applied to your original payment method.

  • Timeline: Please allow 5–7 business days for your bank or credit card company to process the transaction.

8. Changes to This Policy

We reserve the right to update, change, or replace any part of these policies at any time without prior notice to reflect changes in our fulfillment processes or legal requirements. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those updates.

9. Contact Information

AshDashFlash

  • Business Address: Office 16575, 182-184 High St N, East Ham, London E6 2JA, United Kingdom

  • https://www.ashdashflash.com/pages/contact